Returns & Exchanges Policy

Returns and Exchanges Policy

We want you to be completely satisfied with your purchase. Our return and exchange policy is valid for 30 days from the date of purchase. Unfortunately, we cannot process refunds or exchanges after this period.

Eligibility for a Return or Exchange

To qualify for a return or exchange, the following conditions must be met:

• The item must be unused, in original condition, and in its original packaging.
• A receipt or proof of purchase is required.

Refunds

If your return is approved, the refund process is as follows:

1. Once we receive and inspect the returned item, you will receive an email notification confirming receipt.
2. You will then be informed whether your refund has been approved or denied.
3. If approved, the refund will be issued to your original method of payment within a few business days (processing times may vary depending on your bank or payment provider).

Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account.
• Contact your credit card company, as it may take time for the refund to be officially posted.
• Contact your bank, as processing delays may occur.
• If you’ve completed all steps and still haven’t received your refund, please contact us at contact@hotbuyoriginal.com

Exchanges

We replace items only if they are defective or damaged.

• To request an exchange for the same product, email us at contact@hotbuyoriginal.com
• We will guide you through the next steps promptly.

Shipping for Returns and Exchanges

• To initiate a return or exchange, please contact us at contact@hotbuyoriginal.com for detailed instructions.
• Customers are responsible for the shipping costs associated with returns. Shipping fees are non-refundable.
• Delivery times for exchanged items may vary depending on your location.