Refund Policy

Refund Policy

1. General Conditions

At Hot Buy Original, customer satisfaction is our top priority. We are committed to providing a seamless shopping experience. If you are not fully satisfied with your purchase, you may be eligible for a refund under the conditions outlined below.

2. Refund Eligibility

You may request a refund if your order meets one or more of the following criteria:

• The product arrived damaged, defective, or does not match the description.
• The order did not arrive within the estimated delivery timeframe.
• You received the wrong item.
• The product is unused, in its original packaging, and returned within the specified period.

3. How to Request a Refund

To initiate a refund request, please follow these steps:

1. Contact our customer support team at contact@hotbuyoriginal.com within 7 days of receiving your order.
2. Provide your order number and a detailed description of the issue.
3. Include photos or videos as evidence of the problem.
4. Our team will respond within 3–5 business days with the next steps.

4. Return & Shipping Conditions

• In some cases, we may require the return of the product before the refund is processed.
• Depending on the situation, return shipping costs may be covered by Hot Buy Original or the customer.
• Once the returned item is received and inspected, we will confirm your refund eligibility.

5. Refund Processing Time

• Approved refunds are processed within 5–10 business days.
• Refunds are issued to the original method of payment.
• Additional processing time may be required by your bank or payment provider for the funds to appear in your account.

6. Non-Refundable Items

The following items are not eligible for a refund:

• Items marked as final sale or clearance
• Products that are used, worn, or damaged (unless they arrived in such condition)
• Digital products or gift cards
• Customized or personalized items

7. Contact Us

If you have any questions or require further assistance regarding our refund policy, please contact us at:

Email: contact@hotbuyoriginal.com

Our customer support team is happy to assist you.
Thank you for shopping with Hot Buy Original — your satisfaction means everything to us!