Frequently Asked Questions (FAQ)

How do I place an order?

To place an order, simply follow these steps:

1. Add the desired items to your shopping cart.

2. Proceed to checkout via our website (Shopify Payments) or through PayPal.

3. On the website, click the “Checkout” button. For PayPal, select the “PayPal” button.

4. Enter your email, name, and shipping address.

5. If you have a valid discount code, enter it in the “Discount” field and click “Apply.”

6. Click “Continue to Shipping Method” and confirm that the address is correct.

7. Click “Continue to Payment Method.”

8. Enter your payment information.

9. Click “Complete Order.”

What should I do if I receive missing or incorrect items?

If your order arrives with missing or incorrect products, please contact us at contact@hotbuyoriginal.com and provide the following:

- Your order number.

- Proof of the issue (photos under 1MB in size).

We will promptly ship the correct item at no additional cost. The incorrect item may be kept as a complimentary gift.

How do I know my order was successfully placed?

Once your order is complete, you will receive a confirmation email containing your order number and purchase details.

Can I modify my order after it's been placed?

Yes. You can request changes to your order until 11:00 PM (GMT+1) on the same day it was placed.

Please email us at contact@hotbuyoriginal.com with your order number and the requested changes.

How do I add items to my cart?

1. Visit the product page.

2. Select your preferences.

3. Click “Add to Cart.”

How do I view my shopping cart?

Click the Cart icon located at the top of the website. From there, you can review items, update quantities, or remove products.

How do I remove items from my cart?

Click the Cart icon, locate the item you wish to remove, and click “Remove.”

How do I change the quantity of an item in my cart?

Within your cart, adjust the number in the “Quantity” field for the specific item.

Which browsers are recommended for using the site?

For the best browsing experience, we recommend using:

- Google Chrome

- Safari

- Firefox

- Microsoft Edge

What payment methods are accepted?

We accept:

- Major credit cards (Visa, MasterCard, American Express, Discover) via Shopify Payments

- PayPal

- Other express checkout options

How do I pay with PayPal?

At checkout, click the “PayPal” button. You will be redirected to PayPal’s secure site to complete your transaction.

How do I use a discount code?

1. Add your desired items to the cart and proceed to checkout.

2. Enter your information as requested.

3. In the “Discount” field, enter your code and click “Apply.”

What is your return & exchange policy?

Please refer to our full Returns & Exchanges Policy for complete details.

How do I return an item?

Contact us at contact@hotbuyoriginal.com for detailed instructions on how to initiate a return.

What is your cancellation policy?

- Timeframe: Orders can be canceled or modified within 6 hours of placement.

- Procedure: Email contact@hotbuyoriginal.com with your order number and cancellation request.

- Shipped Orders: Once shipped, orders cannot be canceled. However, you may still initiate a return through our Returns & Exchanges Policy.

Is online ordering secure?

Yes. All transactions are protected with SSL encryption to ensure your data remains secure.

Is it safe to use my credit card on your website?

Absolutely. We use a secure, encrypted payment gateway to protect your payment details.

Is my personal information protected?

Yes. Your personal information is kept private and secure. We do not share, rent, or sell your data without your consent, except when required by law.

Still have questions?

Feel free to contact our support team at contact@hotbuyoriginal.com — we’re here to help.